Appropriate ICT support mechanisms are in place to reflect WBL programmes.

• An institutional-wide CRM system is in place to support co-ordinated and managed communications with external stakeholders and relationship management.
• Finance systems reflect employers as well as students as customers.
• Business systems support budgeting, costing, development of business cases and analyses of costs/benefits - at local and central levels.
• Learner registration/induction/student records processes/systems reflect flexible start/end dates and remote learning.
• Systems and ICT policies provide appropriate access and accessibility/usability for work-based learners.
• ICT systems support capturing and sharing of knowledge and ideas on WBL with all stakeholders.
• Full inter-operability of systems.

• There  is a dedicated or integrated software system and processes that support the coordination/sharing of information around employer engagement at a central or faculty level.
• The finance systems support flexible payment methods e.g. online payment, payment by invoice
• There is an online registration system for WBL which support courses start dates at any time of the year.
• Employers and WB Learners are able to access learning environments (i.e. VLE, e-Portfolio, library systems) via a single method of authentication
• Consideration has been given to the possible need for some students to require access to, for example, e-portfolios and certain learning resources in order to continue to apply their learning at the workplace on completion of their WBL programme
• The system recognises  that employers and learners may need to access university content prior to enrolment in order to understand  a  model of provision likely to be unfamiliar to help  specify their requirement and to understand options such as APEL.